NovoRapid® is an important product in the lives of many people living with diabetes and we treat all customer questions and concerns seriously and immediately.
Novo Nordisk collects product feedback and other safety information, including adverse event reporting, on all our products for surveillance of product safety, quality and effectiveness. Our ongoing surveillance indicates there is no impact to the safety and quality of NovoRapid® and it is safe for you to use.
It is important to note that Diabetes is a complex condition – fluctuations in blood glucose can occur for many reasons. We strongly urge that you do not stop using your NovoRapid®. If you have concerns, please discuss this your healthcare professional.
If you have further questions, please contact our NovoCare® Customer Care Centre on 0800 733 737 (New Zealand) or AUNRCCC@novonordisk.com